Sunday, August 19, 2007

Amazon Dot Fucking Com

I've to apologise first for the strong title, but it says it all. I like to review stuff, especially things that I've bought. This always helps others decide whether or not to buy the same item I've bought and appreciate it, or not to buy it because someone else has warned them not to because of defects or that it's bad in other ways. Even if they're not things purchased through Amazon.com, when reviewing it, it all comes down to the same thing isn't it? People write reviews, because they feel strongly about something they've read or seen or done.

Like watching a movie for example, after that, you'll definitely have your own opinions about whether or not the movie was fantastic or it was fucked up or it isn't worth watching. Some people like me, review it on a blog, others who don't have blogs write an online review on mega-online websites like Amazon.com or Barnes & Nobles etc. Some don't even bother at all, but that's not the issue here.

I recently finished with Sandworms of Dune in a previously review written below and gave it 1 out of 10 stars on my blog. It was a horrible and hideous novel, written by incompetents idiot authors who don't know what they're dabbling in, on the hidden pretext that Frank Herbert left notes in a secret safe deposit box saying that he left an outline for the rest of his epic saga.

Well, here's the thing, I tried to write an online review, already omitting several strong paragraphs before sending it off to Amazon.com to publish it. After 2 days, Amazon.com didn't publish it. There have been problems before with writing reviews online and not getting my reviews publish has been a previous problem. Perhaps they blacklisted my account. So, after not hearing from them, I write another online review, again omitting even more strong words and here's their reply:

"Your review of Sandworms of Dune was removed because your comments in large part focused on your personal opinions of the subject matter, rather than reviewing this item."

I really thought that a review is suppose to be about personal opinions. At the same time, I tried not revealing too many spoilers along the way. There's no point in spoiling the plot for people who haven't read it. However, the people at Amazon.com, who seem to have time to read reviews and edit/omit them from being posted (I wonder why they even bother with this?) seem to have another different opinion of how reviews should be posted. Perhaps they've had too many complaints from customers with people who write too many online reviews with their personal opinions of the subject matter.

Occasionally, I do get emails from Amazon.com asking me to review the stuff I've purchased from them. In doing that, I guess they're trying to give me a choice to review it online. Well, it looks like there's absolutely no point in doing so anymore. And don't think that this is a small matter. I'll be emailing all my friends to boycott reviewing stuff on the website. In any business, I always believe that word of mouth is the best kind of publicity, or in this case negative publicity. And word of mouth, no matter how accurately or twisted it gets when it's passed out, will spread like wild-fire, and somehow, strangely enough, people believe it like gospel.

Amazon.com's standard has dropped through the years. Previously, after I've sent them an email, I'll get some kind of auto-acknowledgment email to tell me that they've received it and will get back to me in a few working days, now there's no such email anymore. Well, if they're not interested to post or publish my reviews, to hell with them. I'll just post it on this blog.

2 comments:

SandChigger said...

Last night they went through and deleted around 10 to 12 one-star reviews of the book, mine among them.

I included no spoilers and listed four reasons why I gave the book only one star.

I've written their customer service department requesting an explanation.

It really pisses me off that an honest but negative review can be deleted while "reviews" by shills such as Harriet Klausner are let stand. (If you read what she wrote about Hunters last year, you know she didn't even read the book.)

God Emperor said...

Harriet Klausner skims through her books to get the plot, the gist and the end, she doesn't read them the way she claims to - numero uno reviewer indeed! I could do the same thing and claim photographic memory! HA!

I'm sick of writing to Amazon.com customer services, with their fake apologies and their pre-arranged template answers, only 1 line is written by the customer support.

There's no point trying to "fight" with Amazon.com, the don't bother with your mosquito bite complaints, unless it carries dengue or malaria. Writing the review on my personal blog is satisfying enough!

Cheers.